Thank you for shopping with Velvate. We aim to deliver quality products and a smooth shopping experience. Please review our shipping and return policies below:
🚚 Shipping Policy
Order Processing:
Orders are processed within 1–3 business days after confirmation.
Orders placed on weekends or holidays will be processed the next working day.
Delivery Time:
Standard delivery takes 5–7 business days within India.
Delivery times may vary based on your location and courier partner.
Shipping Charges:
Free shipping on all orders above ₹[your threshold, e.g., ₹999].
Orders below ₹[threshold] will have a shipping fee of ₹[e.g., ₹79].
Order Tracking:
Once your order is shipped, you will receive a tracking link via email/WhatsApp.
🔁 Returns & Exchanges Policy
Eligibility for Return:
Return requests must be made within 24 hours of delivery.
Products must be unused, unwashed, and in original condition with all tags and packaging intact.
Non-Returnable Items:
Items on sale/discount, personalized products, or accessories are non-returnable.
Damaged or defective items must be reported within 48 hours of delivery with photo proof.
How to Return:
Contact us via WhatsApp or email at support@velvate.in within 7 days.
Share your order ID, reason for return, and product photos (if applicable).
Once approved, ship the product back to our return address (shipping at customer’s cost unless defective).
We will process your refund or exchange within 5–7 business days after receiving the item.
Refunds:
Refunds are issued to your original payment method.
For COD orders, refund will be via bank transfer or store credit.
📞 Need Help?
We’re here to assist you with shipping or return queries. 📧 support@velvate.in 📱 + 91 9380316712
