Can I return my order?

Yes! We accept returns within 7 days of delivery, as long as:

• The item is unused, unwashed, and in original condition
• Tags and packaging are intact
• It’s not a final-sale or non-returnable item (see below)

Which items are non-returnable?

We do not accept returns for:

• Items purchased on sale, discount, or clearance
• Customized or altered pieces
• Accessories or innerwear
• Items reported for return after 7 days

What if I receive a damaged or wrong item?

If you receive a damaged, defective, or incorrect item, please:

• Contact us within 48 hours of delivery
• Send clear photos of the item and packaging
  We’ll offer a free replacement or a full refund.

Can I exchange for a different size?

Yes, one-time size exchanges are allowed (subject to availability).

• Contact us within 7 days
• First exchange is free
• Return shipping to us is your responsibility unless it’s our error

How do I request a return or refund?

1. Email or WhatsApp us at [your email/number]
2. Share:
   • Order ID
   • Reason for return
   • Photos if item is damaged or incorrect
3. Once approved, send the item to our return address
4. Refund/exchange is processed after quality check

When will I receive my refund?

• Refunds are processed within 5–7 business days of receiving the returned product.
• Payment method:
  • Prepaid orders: refunded to the original payment method
  • COD orders: refunded via bank transfer or store credit

Do I have to pay for return shipping?

• Yes, customers are responsible for return shipping unless the product is defective or incorrect.
• Use a trusted courier and share tracking details with us.

📞 Need help?

We’re here to assist!
📧 Email: support@velvate.in
📱 WhatsApp: + 91 9380316712