At Velvate, we care about your privacy. This policy explains how we collect, use, protect, and handle your personal information when you interact with us through our website, social media platforms, or messaging services like WhatsApp.
🔒 1. What Information We Collect
We may collect the following types of personal data:
Name, email address, phone number
Shipping and billing address
Payment details (processed securely via third-party gateways)
Your interactions with our site, messages, or customer service
Device and browsing information (through cookies)
📦 2. How We Use Your Information
We use your information to:
Process and deliver your orders
Provide customer support
Send order updates and marketing messages (if you opt in)
Improve our services and website experience
Detect fraud or misuse of our platform
🤝 3. Sharing Your Information
We do not sell or rent your personal data. We may share your data only with:
Trusted third-party payment and delivery partners
Legal authorities, only when required by law
🧁 4. Cookies
Cookies are small text files used to improve your experience. We use cookies to:
Remember your preferences
Track website performance
Understand customer behavior through tools like Google Analytics
You can disable cookies in your browser settings at any time, though some features of the site may not work properly.
📬 5. Marketing Messages
If you subscribe to our newsletter or updates, we may send emails or WhatsApp messages with:
New arrivals
Exclusive offers
Order updates
You can unsubscribe anytime by clicking the “unsubscribe” link or messaging us directly.
🛡️ 6. How We Protect Your Information
We use SSL encryption and secure payment gateways.
Your personal data is only accessible to authorized team members.
👶 7. Age Restrictions
Our website and services are not intended for individuals under the age of 13.
📝 8. Your Rights
You can:
Request access to your personal data
Ask us to correct or delete your data
Withdraw consent for marketing
To do so, email us at support@velvate.in.
📞 9. Contact Us
Have questions or concerns about your privacy? Reach out at: 📧 support@velvate.in 📞 + 91 9380316712
